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New Pharmacist applications and pharmacist licensure renewal update

Tuesday, October 9, 2018  
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PSHP Members, Directors of Pharmacy and Pharmacy Residency Program Directors,

The PSHP legislative committee continues to receive questions or concerns about the pharmacist licensure process; both renewals and new pharmacist applications. We have continued to engage the Board staff and Commissioner Ian Harlow to obtain updates and address questions or concerns. Here is an update:

Renewal: Pharmacist licenses expired on September 30. If the renewal submission was correctly submitted using PALS and no deficiencies were identified, the licensure renewal is completed immediately; approval can be verified by checking the Dept. of State licensure verification database accessible from the Board of Pharmacy web site.

  • Anticipate 2-3 weeks before hard copy of your license is received.
  • If employer verification of your active license is needed, they need to determine if they will accept online verification until the hard copy is received. Board staff indicated this is an employer decision.
  • If there is a deficiency that has delayed approval, the applicant is notified via email; these messages can also be accessed via PALS.
  • The most common deficiency is completion of the Child Abuse reporting educational credits from a provider that did not or has not yet uploaded verification of completion.
  • Any deficiency or review of actions you take to resolve may result in a 2-3-week delay until the deficiency is addressed by Board staff plus whatever time it takes for the applicant to provide required documentation.  

For new pharmacist applications:

  • The Board has informed us that those applying as new grads or by reciprocity are being completed within 2-3 weeks unless there are deficiencies.
  • Applicants are notified via email of deficiencies; these can also be accessed via PALS.
  • Some ATTs were issued to new grads even though all documentation was not yet submitted. Final licensure will not be approved until all documentation is finalized.
  • If all deficiencies have been resolved and no ATT has been issued, call the Board to address.
  • If you have taken NAPELX and/or MPJE more than a month ago and your license has not been issued:
  • Check your PALS account for any deficiencies.
  • If you passed NAPLEX and MPJE, check to see if your license has been approved by doing an online license verification.
  • If there are no deficiencies, you passed your exam(s) and 2-3 weeks have passed since you were notified of passing, contact the Board for an update.
  • The Board continues to experience longer than usual processing times when approving hard copy documentation which has been a particular problem with out of state residents/applicants. If all documentation has been submitted, please use PALS to review the status of your application or contact the Board for more information.

If there are ongoing issues or unexplained delays and it is more than 3 weeks since all deficiencies were resolved or since documentation was mailed by your college, another state board, employer, etc., please contact Steve Sheaffer ats.sheaff@usciences; Please provide him with your PALS number, a timeline of your application, any deficiencies you have resolved, notifications received and what the Board has told you when you called. He has offered to help address any unexplained delays or issues with information processing by the Board of Pharmacy. With your permission he will contact the Commissioner’s office or Board staff to assist in resolution of the problem.

PSHP’s main goal is to engage the Board staff and Commissioner to help improve the process going forward. Commissioner Harlow is eager to address problems and create long term solutions; he has already been allocated resources to increase staff to support the Board of Pharmacy operations. His responsiveness as well as that of Board Executive Director Melanie Zimmerman are greatly appreciated.

FYI: The temporary waiver of the 500 hour worked intern hours continues through 2018. The Board is likely to address this further in late 2018. Thanks to all who completed the PSHP survey on this issue. Responses are currently being reviewed by the PSHP Board. 


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